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Tech Support

Registration Support

General Tech Support

Specific Product Support

Tell Us!

If you’ve played any of our games on operating systems outside of our tested range, on smaller monitors, with lower memory, etc., let us know! Thanks! Email Us

General

Most Macintoshes have a Preferences folder in the Users/Library folder and our games look for your preferences there. If your Macintosh does not have a Preferences folder in that location you may experience difficulties. On Windows systems we usually put the game preferences in your Documents folder.

If the game asks for your name every time you launch it, the game may not be compatible with your system and the registration may not be successful.

If you have a lot of fonts installed, our games may run slowly.

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I registered but haven’t heard from you

In most cases, we send your registration code/activation key within hours. If you haven’t received our email within 48 hours, we may be having trouble contacting you. Let us know that you have not received our emails and we will post our email to you on a web page. We’ve set up a special registration page to address this. Many of you have very aggressive email filters. Common reasons you won’t receive our emails:

  • You typed in your email address incorrectly when you purchased
  • Your email box is full
  • Your email settings are set to accept email only from people on buddy list
  • Your email server is having a problem
  • Your email settings are configured to block any unknown email addresses from reaching you (in your spam filter) so our emails are being deleted before they even get to your email inbox

Email us and let us know you haven’t heard from us. If you have more than one email address send the others so that if there is a problem with one, we can try another. Don’t assume that because you are receiving SOME emails that you are receiving ALL emails. We fill all registration codes/activation keys by email and if we cannot contact you we will repost the email here. However, if you have not provided the Game Code from the game we cannot even generate a registration number for you. So in all emails to us, make sure to include the Game Code.

Launch the game and you’ll find the Game Code in the Registration menu. On a Macintosh this is at the top of your computer screen. On Windows it’s at the top of the game window.

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Blackjack Gold registration

The Game Code is NOT the Registration Code/Activation Key. Entering the Game Code will not unlock the extra features of the game. If you are attempting to input the Registration Code that we sent when you purchased and it is not working, try the following:

Launch Blackjack Gold and ignore the popup window that tells you that you are not registered. When the game window appears go to the Registration menu, choose Enter Registration #, and enter your activation key there.

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Poker Dice registration

The Game Code is NOT the Registration Code/Activation Key. Key. Entering the Game Code will not unlock the extra features of the game. Once you purchase Poker Dice and send us the Game Code we will post your activation key on our new Bad Dog Books website: Bad Dog Books from Sharon Delarose We will not email the activation key for Poker Dice during the 99 cent special. The 99 cent offer has one goal: to get your eyeballs on the Bad Dog Books website. The only place you can get the 99 cent special is here.

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I double-click on the program but it won’t open

All Gypsy King games must be unzipped on Windows and either unstuffed on Macintosh or dragged from the dmg disk image to your hard drive before you can play them. If you’ve downloaded the Macintosh version with a .dmg file extension, this is a disk image. Any Mac running OSX should be able to open it. Once open, simply drag the game folder to your hard drive. If you double-click the game and it still won’t open, it may not be compatible with your system. Legacy software games from pre-OSX days are still listed on our website for those who have older computers and they will not play on most current systems.

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The game runs too slow

Sometimes having a lot of fonts loaded will cause games to run slowly. Virus detection programs can slow everything on your computer down as whenever the program saves data, it creates a temporary file on your disk and your virus detection software may be kicking in to check these files.

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Game Codes

The Game Code is NOT your activation key/registration number. The Game Code is the number you send us when you purchase so that we can issue you an activation key to unlock the goodies of the game. To purchase any Gypsy King game go to our Online Order Page and remember to enter the Game Code. Once we’ve received your payment and Game Code we will email you an Activation Key. If you forget to enter the Game Code we will email you and ask for it.

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Purchasing our games

With the exception of Fortune Puzzles and Blew It which are freeware games for Macintosh classic pre-OSX systems, all Gypsy King games are shareware/keyware. Each game runs in Lite mode until you purchase an activation key which means you’ll get a very basic version of the game for free. To unlock the extra features you must purchase the game. We will then send you an Activation Key which unlocks the extra features.

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I downloaded the program but it won’t work

Some browsers have the preferences set to download/unstuff only the LATEST versions of stuffed programs and will ignore any earlier versions. If you are having difficulty downloading please check your browser preferences. It’s also possible to encounter a glitch during download that messes up the file. If you are attempting to download during peak internet hours it doesn’t take much to get a transmission error that mangles the file. Try downloading during off hours such as from midnight to 6 a.m.

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Security Certificates

Some web browsers have a problem with Security Certificates when entering Secure sites. Make sure you are running the latest version of your web browser.

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Small White Window
Part Of Game Hidden

There is a conflict with Suitcase from Extensis on older Macintoshes that causes a small white window to appear, parts of the game to be hidden and not accessible, and generally the game not to work properly. Go to the advanced settings of Suitcase and add the game to the excluded applications. Suitcase can be found in your Control Panels in the System Folder on Macintosh.

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Conflicts With Other Applications

On older Macintoshes there is a conflict with Suitcase from Extensis that causes a small white window to appear, parts of the game to be hidden and not accessible, and generally the game not to work. Go to the advanced settings of Suitcase and add the game to the excluded applications. Suitcase can be found in your Control Panels in the System Folder on Macintosh.

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Sounds Don’t Work

Make sure that your computer has sound capability and that the volume is not turned down or muted to where you cannot hear it.

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The Game Launches Very Slowly

If you have any corrupted fonts on your computer this can cause the game to load slowly, as it will get “hung up” on that font when loading. Some virus detection software causes your software in general to run slowly, such as Norton Antivirus. With our games, data is frequently saved such as your preferences and game status. The antivirus checkers are constantly checking to make sure nothing is amiss which can cause a slowdown. Note that Blackjack Gold may take a few seconds to load especially on the first launch when it’s setting you up for the first time. We’ve compressed the images and sounds to create a smaller download and the initial launch will uncompress them. This only happens on the first game launch.

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The Registration number won’t work on my other computer

All of our games are designed to work on only one computer. The same Registration number will not work on other computers. If you have an issue with this please go be mad at the folks who want to get games for free. We are a very small company and the only way for us to continue to bring you our games is for you to purchase the games from us. There isn’t a way to offer a “loose” registration system and make sure that only those who’ve paid for the game can use all of it’s features. Unfortunately it is all too common for folks to take advantage of a “loose” registration system. If our games are of value to you, then you will understand that for us to keep bringing you games or game updates, folks must purchase our games.

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Blackjack Gold

Installing Blackjack Gold 1.3.6

If you have a previous version installed, Blackjack Gold 1.3.6 will NOT install cleanly over it. You need to launch the game (either the old version or the new one) and run the Uninstaller in the Registration menu within the game. This will delete all of the existing graphics and preference files. Then launch Blackjack Gold 1.3.6 and it will perform a fresh install with the updated new graphics. If you’ve previously purchased the game and are running the full version, you’ll need to send us the Game Code from the Registration menu, and we’ll send you a new activation key. Version 1.3.6 is a MAJOR update. We think you’ll likey the changes, and apologize for the inconvenience. This version has three table sizes built in, so those of you with bigger monitors can play a bigger version of Blackjack Gold :-)

Circle with Slash

This is an OSX incompatibility. Make sure you have the latest version of Blackjack Gold. Download latest version of Blackjack Gold for OSX

Not Supported On This Architecture

This is an OSX incompatibility. Make sure you have the latest version of Blackjack Gold. Download latest version of Blackjack Gold for OSX

Still hearing voices

Some of you have reported that you are still hearing voices after exiting the Blackjack Gold. This issue was fixed in version 1.3.0. It occurred when you closed the game window without quitting the program through the file menu or Command-Q which left the game open in the background. Blackjack Gold now quits the program if you’ve closed the game window in all versions from 1.3.0 forward.

Other problems

If you have any problems with Blackjack Gold make sure you are playing the latest version which is always available on our website. There have been several updates which address bugs and feature requests. If the current version does not fix it for you please send us a bug report.

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Blackjack Royale 1.2

This is a one of our legacy Mac games that works on systems prior to OSX. Compatible on systems from 7.0 to 8.5.

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Pork Barrel 1.5

This is a one of our legacy Mac games that works on systems prior to OSX. Compatible on systems from 7.0 to 8.6. We’ve had reports of difficulties with OS9 so we’re not sure of the compatibility with that system. For other Pork Barrel game play questions, go to the Pork Barrel Question Page

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Killer Dice 1.5.2

This game is no longer available having been replaced with Poker Dice.

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Killer Dice Y2K

This game is no longer available having been replaced with Poker Dice.

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Fortune Puzzles 1.2

This is a one of our legacy Mac games that works on systems prior to OSX. Compatible on systems from 7.0 to 8.5. We’ve had one report of difficulties with OS9 so we’re not sure of the compatibility with that system.

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